At PlayCasino, we believe in providing our readers with reliable and trustworthy information about the world of gambling and online casinos in South Africa.

Our editorial principles are the guiding force behind the content our team produces, ensuring that we maintain the highest standards of accuracy, fairness, and transparency. These principles have built trust with our readers and serve as a foundation for the integrity of our site.

Man writing on laptop looking at data graphs

Our editorial team, consisting of expert reviewers and seasoned writers, follows a rigorous process to create content. Each piece undergoes extensive research, drafting, and review to ensure it meets our high standards for accuracy and relevance. This meticulous process helps in maintaining our reputation as a trusted source of information in the online casino industry.

Selecting Casinos and Sportsbooks for Review

We carefully select the casinos and sportsbooks we review based on stringent criteria to ensure they meet our standards for security, customer service, and reliability.

Ensuring Objectivity in Reviews

We maintain strict editorial independence and objectivity throughout our review process. Our team is not influenced by external parties, and we strive to provide unbiased information that helps our readers make informed decisions.

The Role of User Experience in Our Reviews

User experiences play a crucial role in our reviews. We actively engage with our community to gather insights and feedback, which influences our content.

Fact-Checking Protocols

Our rigorous fact-checking process is a cornerstone of our editorial standards, ensuring that our readers receive trustworthy information to make informed decisions. All content designated for review is directed to Ilse Lotz, our lead fact-checker and Head of Editorial. Ilse is highly qualified, holding certifications from institutions like the POYNTER Institute, highlighting her skills in fact-checking and ethical journalism.

Meet Our Fact-Checker – Ilse Lotze

Ilse Lotz, our expert fact-checker at PlayCasino, brings over a decade of journalism experience to ensure the accuracy of our content. With meticulous attention to detail, she is instrumental in maintaining PlayCasino’s reputation as a trusted source in the online gambling industry. Ilse's rigorous fact-checking process guarantees that our readers receive reliable and thoroughly verified information.

Learn More About Ilse

Fact-Checking Process: Step by Step

Here are the steps Ilse takes to meticulously fact-check each piece of content before it is published on our site:

Step 1: Preliminary Examination

Ilse starts by performing a preliminary examination of the content to pinpoint any factual claims. This review focuses on identifying elements such as dates, statistical data, quotations, legal references, and other verifiable details.

Step 2: Verify Sources

Ilse checks each claim by consulting a range of dependable sources, including primary documents, official statements, reputable media outlets, and interviews with industry experts. This step is crucial for cross-verifying the information presented by our writers against independent and authoritative sources.

Step 3: Ensure Contextual Truth

Our fact-checker also assesses the context in which information is presented. This is to ensure that facts, while accurate, are not misleading or presented in a way that could be misinterpreted.

Step 4: Review Quantitative Information

For content that includes quantitative figures, Ilse undertakes further verification steps. This involves recalculating mathematical figures, confirming trends from historical data, and validating projections using recognized economic or sector-specific models.

Step 5: Specialist Insight

Content covering detailed or complex subject matter is sometimes reviewed by specialists or external consultants. This ensures the accuracy of specialized information and its alignment with current professional standards and insights.

Step 6: Implement Corrections

Should any inconsistencies or errors be identified, the content is sent back to the original author with detailed feedback for necessary amendments. These adjustments may include textual modifications, clarifications, or error corrections.

Step 7: Final Review

After revisions are completed, a final review is conducted by Ilse to ensure that all modifications meet the required standards and that no new errors have been introduced.

Step 8: Record-Keeping

Every fact-checked claim and the sources used are meticulously recorded in our internal database. This not only ensures team transparency but also serves as a valuable reference for future content verification or updates.

Step 9: Approval and Sign-Off

Once the content successfully passes the final verification, Ilse provides her formal approval, marking the document as verified and ready for publication. This final sign-off is critical to uphold the integrity and accuracy of the information we publish.

Ethical Considerations at PlayCasino

Navigating Conflicts of Interest

As a casino review site, we recognize the importance of transparency and biased interests. We strictly follow guidelines to openly disclose any relationships that might influence our reviews. This approach ensures our recommendations are unbiased and trustworthy, maintaining our readers’ confidence in our content.

Editorial Independence and Integrity

PlayCasino operates without any influence from advertisers or partners, ensuring our content prioritizes our readers' needs. This autonomy guarantees that all information we provide is accurate, fair, and focused on serving our audience.

Our Commitment to Fair Play

Fair play is essential in all our interactions, whether with our users, the casinos we review, or our team members. We adhere to the highest standards of honesty and fairness, ensuring that our reviews are just and impartial. Our dedication goes beyond merely following laws—it’s about respecting the principles of fairness in every action.

Transparency in Affiliate Relationships

Our operations are supported in part through affiliate partnerships. We are committed to transparency, openly disclosing our affiliate connections and ensuring that our readers are fully informed.

How Affiliate Relationships Work

At PlayCasino, we have partnerships with various online casinos and gaming platforms. Through these partnerships, we earn a commission when our readers click on links and interact with these entities. It’s crucial to understand that these financial relationships do not affect the content of our reviews or the honesty of our information. Our main priority is always our readers, and we are committed to providing them with truthful and comprehensive insights.

Ensuring Editorial Independence

Despite having affiliate relationships, our editorial content remains independently managed and free from external influence. Our editorial team operates separately from the business side of our operations, which handles affiliate relationships. This separation ensures that our reviews and content are based solely on objective assessments and comprehensive research, maintaining our standard of trust and integrity.

Disclosures and Transparency

We believe in full disclosure of our affiliate relationships to maintain transparency with our audience. Every review or piece of content that is influenced by an affiliate relationship is clearly marked with a disclosure. This practice is not only a part of ethical advertising but also reinforces our commitment to honesty, allowing our readers to make informed decisions with a clear understanding of our operations.

User Engagement and Feedback at PlayCasino

We value the voice of our community and actively incorporate user feedback into our content and services. Our readers’ insights and comments help us to continually improve and adapt our offerings. We monitor feedback across multiple platforms, including social media and direct communications, and use this information to refine our reviews, update our content, and ensure that our information remains relevant and helpful.

Responding to User Concerns and Questions

We take user concerns and questions seriously, using them as a foundation to build our Frequently Asked Questions (FAQ) sections. By addressing the most common inquiries received from our visitors, we create a resource that helps new and returning users find answers quickly and efficiently. Our dedicated customer service team ensures that all questions are addressed promptly and thoroughly, reinforcing our commitment to accessibility and user support.

Building a Community of Trust

Trust is the cornerstone of our relationship with our readers. By maintaining transparency, responding to feedback, and engaging with our community, we foster a secure and trusting environment. Read more on why you can trust PlayCasino.

Need More Information?

If you need more details about the information discussed on this page, or if you have any concerns about our processes, feel free to contact us anytime. You can reach out to us about our editorial guidelines at editorial@playcasino.co.za, or fill out the form below.

Contact Us

If you have questions about our reviews, games or content, or just want to leave some feedback, the Playcasino team would love to hear from you. You can contact us any time using the details below and we'll endeavour to get back to you within 48 hours.

Send us a message