Why Casinos Get Blacklisted
Casinos get blacklisted for several reasons, including:
Trouble With Withdrawals
Casinos that make it hard to withdraw your money, delaying it, or not paying out at all, get blacklisted.
Bankruptcy and Non-payment
If a casino can't pay players because it's out of money, it's a no-go.
Poor Customer Service
Inadequate customer support that fails to address player concerns and issues effectively.
Rigged or Unfair Games
Games that don't give you a fair chance to win can land a casino on the blacklist.
Privacy and Data Breaches
If a casino can't keep your personal and bank details safe, it's off our list.
Advertising Misconduct
Misleading ads or promotions that don't tell the whole truth mean a casino isn't being straight with you.
Terms and Conditions Issues
Rules that are hard to understand or seem unfair are not okay.
Inadequate Responsible Gambling
Casinos need to help players gamble safely. If they don't, they're not looking out for you.
Lack of Transparency
You should be able to see how a casino works and know that they are playing by the rules. If not, they're out.
How We Identify Blacklisted Casinos
We follow a strict and strategic process to spot and list blacklisted casinos. Based on our comprehensive Rating Guidelines, we decide whether a casino should be blacklisted by taking the following steps. If a casino falls short in any of these areas, especially with issues like not paying out to winners or ignoring player concerns, it is immediately added to our blacklist to protect players.
Check Withdrawals
Our team conducts real transactions to test withdrawal speed and reliability. We track these over time to catch any systematic issues and also monitor industry forums for any emerging trends in payment problems.
Assess Casino's Financial Health
Financial instability within a casino can mean an inability to honour player payments. We always look into the casino’s ability to pay out wins.
Contact Customer Service
We engage with casino support teams through various scenarios to test their response time, accuracy, and helpfulness. Mystery shopper-style interactions are used to evaluate the actual service quality.
Read Player Reviews
We systematically collect user testimonials and expert reviews from trusted sources, compiling data to identify patterns in player satisfaction. We cross-reference these patterns with our own in-depth testing of each casino.
Audit Game Fairness
We check the games’ source codes where possible and confirm their certification statuses directly with software providers and auditors to ensure the games are fair. We also analyze return-to-player (RTP) percentages and engage with player communities to spot any reports of unfair play.
Review Security
Our experts test the casino's cybersecurity measures, like SSL encryption, by attempting to probe vulnerabilities in a controlled environment, ensuring the casino’s defence is robust.
Read the Fine Print
We have legal experts scrutinize the terms and conditions for fairness and clarity, flagging any predatory clauses or language that could be misleading to players.
Review Responsible Gambling Supports
We evaluate the real efforts casinos make to support responsible gambling, such as easy-to-use tools for setting limits and clear information on seeking help for problem gambling.
Review Transparency
Blacklisted Casinos
Online Casinos | Major Problem |
---|---|
Slots Zoo Casino | Failure to pay their players & advertisers coupled with poor customer service |
Crazy Winners Casino | Failure to pay their players & advertisers coupled with poor customer service |
City Club Casino | Failure to pay their players & advertisers coupled with poor customer service |
Crown Europe Casino | Failure to pay their players & advertisers coupled with poor customer service |
City Tower Casino | Failure to pay their players & advertisers coupled with poor customer service |
Class 1 Casino | No Payments to players and advertisers – No responses |
African Palace Casino | Slow payments – Bad Casino Practice |
Indio Casino | Non-Payment / Crooked Operators |
Euro Fortune Casino | No Payments to players and advertisers |
Golden Palace Casino | Unethical Business Practice |
Giant Vegas Casino | Slow payments – Bad Casino Practice |
Frequently Asked Questions (FAQs)
Is there a way a casino can avoid being blacklisted?
Absolutely not! Our biggest concern is the satisfaction of our visitors and we will make sure every single casino that goes through our reviewing process gets the place it deserves.
A Blacklist casino offers a great welcome bonus. Should I give them a chance?
That is entirely up to you, but we do not recommend signing up with any of the casinos from the Blacklist. No matter what a particular reason for blacklisting them is, immoral behaviour is a clear sign to avoid that casino.
Can a casino be removed from the Blacklist?
Yes, but under some conditions. Firstly, they need to prove they have changed, which usually includes new management and/or new owners. Secondly, they need to pursue a straight course for quite a long time to convince us they are a trustworthy place.
Do all casinos provide fair games?
No. While most casinos offer games with random number generators, some rotten apples were found to create non-random games in order to increase their profits. Fair gaming is our priority, and Playcasino.co.za will include every unfair casino in our Blacklist.
How can I be sure that a casino is reputable?
The most obvious answer we can give you is – check our reviews and follow our instructions. We employ first-class professionals who know how to recognise a reputable gaming establishment. On the other hand, we will mark each rogue casino as well. Check our Blacklist before deciding to join any online casino.